Shipping & Delivery
Last Updated: 03/10/2026
At LUSENT, we carefully pack every order to ensure your fragrance reaches you safely and in excellent condition.
1. Order Processing
Once your order and payment have been successfully confirmed, we generally process and dispatch orders within 1–2 business days.
Orders placed on Sundays or public holidays may be processed on the next business day.
You will receive an order confirmation after your purchase has been successfully placed.
2. Delivery Time
After dispatch, orders are generally delivered within 3–7 business days, depending on the delivery location and courier service.
Delivery timelines are estimates and may vary due to factors such as:
- Location and courier serviceability
- Weather conditions
- Public holidays
- Operational or logistical delays
- Unforeseen circumstances beyond LUSENT’s control
3. Shipping Charges
Applicable shipping charges will be displayed at checkout before you complete your purchase.
If LUSENT offers free shipping on selected orders or above a specified order value, the applicable eligibility and conditions will be displayed on the website.
4. Order Tracking
Once your order has been dispatched, you may receive a shipping confirmation containing the available tracking details.
You can use the tracking information provided to monitor the progress of your shipment.
5. Delivery Address
Customers are responsible for providing a complete and accurate delivery address, including:
- Full name
- House/flat number
- Street/locality
- City
- State
- PIN code
- Active phone number
LUSENT cannot be held responsible for delivery issues caused by an incorrect or incomplete address or unavailable recipient information.
If an order needs to be re-shipped because of an incorrect address provided by the customer, additional shipping charges may apply.
6. Delayed Deliveries
While we aim to deliver your order within the estimated timeframe, occasional delays may occur due to courier operations, weather, public holidays, high-volume periods, or circumstances beyond our control.
If your order appears to be significantly delayed, please contact us at itslusent@gmail.com with your order number so that we can assist you.
7. Damaged Packages
If your package appears visibly damaged when delivered, please document the condition of the package before opening it.
For claims relating to a damaged, broken, leaking, or empty product, please follow the requirements in our Returns & Refunds Policy, including the required unboxing video.
8. Undelivered or Returned Orders
If a shipment is returned to LUSENT because of an incorrect address, repeated failed delivery attempts, refusal to accept the package, or other circumstances attributable to the customer, please contact us at itslusent@gmail.com
Any re-shipping may be subject to additional delivery charges.
9. Contact Us
For questions regarding your order or delivery, please contact: itslusent@gmail.com
LUSENT